Please report the missed collection to give us the opportunity to investigate and return
Please report the issue as this will give us the opportunity to investigate
Additional bags should be requested by placing the yellow tag from your roll onto your green bin or green caddy on the day of your collection. The waste collection crew will provide you with a new roll. Alternatively, you can request additional bags through our online form.
We will only accept a complaint about not receiving food waste bags if you have already followed the steps above and have still not received a roll of food waste bags.
If you have lost the tag inside the roll of food waste bags then you can tie a bag to the handle of the bin if you have one left and the crew should then leave a new roll.
If you have tried to get a new roll of liners by tying the tag or a bag to the handle of your bin and have not been left a new roll of liners then you can order a new roll through our online form.
You need to agree to the privacy policy to proceed.
Claims of damage caused by one of our vehicles should be directed to SOPP by calling 0343 351 9031
Other damage should be directed to Amey's insurance team by emailing insurance@amey.co.uk.
This is a formal complaint form for you to escalate any repeat issues with bins not being returned correctly after they have been emptied by the bin crews.
Have you read the recycling information on the Council’s website?
We will not empty bins that contain the wrong items as this can mean that the whole lorry load of recycling can be rejected. If you have incorrect items in your recycling bin please remove them before your next collection so that we are able to empty your bin.
This is a formal complaint form for you to escalate any repeat missed bin collections or when you have reported a missed collection and we haven’t returned to collect it.
To submit this form you will need to read and agree to our privacy policy.
The Council charges for the administration and delivery of all new and replacement bins. The only exception to this is when a bin has been damaged during the waste collection process. The charge also applies if:
Please see our frequently asked questions about why the Council implemented the charge for new and replacement bins.
If you wish to order a replacement bin please use our online form.
If you strongly believe that we damaged your bin during the collection process please provide further details below including details of witnesses if appropriate.
Sign in to your account before completing this form, if you want it to show in your history.
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