Please wait until 5pm on your collection day before reporting. Check our
bin disruptions page:
- If your street is listed, you don't need to report your missed bin as we will return on the date provided.
- If your street is not listed, please contact us within 2 working days of your collection day.
If you report a bin as missed, we will check it against our in-cab system to see if there is a reason why the bin was not emptied. For example, the recycling bin was contaminated. When a reason is found on the in-cab system, we will close your service request and let you know why. The bin will not be emptied and you should wait until your next scheduled collection.
For missing or damaged bins, please
request a new bin.
For more information, see
bin collection details.
